Customer Support

Our mission is to exceed customer and resident expectations by ensuring timely and accurate bills and providing friendly customer care.  For far too long it has been the industry standard to accept subpar customer service.  Here at Utility Billing West we provide the customer service that you have been wishing other companies would offer.  With no call center or rehearsed dialog, you and your tenants will receive the right answer the first time from your Account Executive.  The same Account Executive who creates your sites billing, will also answer the owner, regional manager, property manager and your tenants questions.  By having your tenants speak to the same representative who creates the utility billing means that your residents will receive an in depth response that is right the first time.  This structure of customer service will increase the knowledge of your residents and will translate into greater collections.

Have a question?  Don’t hesitate to call us toll free at 1-888-676-1566 or email us at billing@ubwest.com

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